Refund policy

We want you to love your artwork.  If for any reason you are not completely satisfied with your purchase, we offer returns under the following conditions:

Returns Window

Returns are accepted within 14 days of delivery. To initiate a return, please contact us within this timeframe.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items without tracking.

Condition of Returns

All items must be returned in their original condition and packaging. Items that are damaged due to improper return packaging may not be eligible for a refund.

Damaged Orders

In the rare event that your order arrives with visible damage to the packaging, we recommend accepting the shipment and photographing the damage before contacting us.

All damage claims must be reported within 48 hours of confirmed delivery.

Please email us within this timeframe with:

• A description of the issue
• At least two clear photos of the item taken on a neutral background in daylight
• Photos of the packaging, including any visible damage

Accepting delivery and properly documenting the damage allows us to resolve the issue quickly with our fulfillment provider and arrange a replacement as efficiently as possible.

As all prints and frames are professionally packaged and secured before shipping, damage occurs very infrequently. Claims submitted after 48 hours of confirmed delivery may not be eligible for replacement or refund.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original method of payment.

If you have any questions, please don’t hesitate to contact us. We’re here to help ensure you have the best experience with City & Tide.