Shipping policy
Each City & Tide print is professionally produced, carefully packed, and shipped with attention to preservation and presentation. We want your artwork to arrive safely and in excellent condition.
Shipping Locations
We currently ship throughout the United States and Canada at no additional cost.
International shipping is coming soon. For inquiries about international orders prior to our formal rollout, please reach out through the Contact page.
Processing and Delivery Times
Please allow 5–10 business days for production and delivery.
Because each piece is made to order and prepared with care, shipping timelines may vary slightly depending on print size, framing selection, destination, and carrier conditions. Business days do not include weekends or holidays.
Packaging and Protection
All prints and frames are professionally packaged and secured before shipment.
- Unframed prints ship flat in protective packaging designed to help prevent bending, surface damage, and handling wear during transit.
- Framed and larger works receive extra-care packaging to help ensure safe delivery and minimize the risk of damage while in transit.
As each order is packed specifically for the piece being shipped, damage occurs very infrequently.
Tracking Information
Tracking information is provided with every order once your shipment has been prepared and dispatched.
Please allow a short period for tracking updates to appear after you receive your shipment confirmation, as carrier systems may take time to scan and update package movement.
Delivery Notes
Please ensure that your shipping address is entered accurately at checkout. City & Tide is not responsible for delays or delivery issues resulting from incomplete or incorrect address information provided at the time of purchase.
Once an order has shipped, delivery timing is ultimately dependent on the carrier. While we do our best to ensure a smooth shipping experience, carrier-related delays caused by weather, routing disruptions, or seasonal volume may occasionally occur.
Damaged Shipments
In the rare event that your order arrives with visible damage to the packaging, we recommend accepting the shipment and photographing the damage before contacting us.
Accepting delivery and documenting the condition of the package helps us work efficiently with the fulfillment provider and arrange a replacement as quickly as possible.
Please email us with:
- A description of the issue
- At least two clear photos of the item taken on a neutral background in daylight
- Photos of the packaging, including any visible damage
To help us verify that damage occurred during delivery and not after receipt, we recommend contacting us as soon as possible after delivery.
Questions
If you have any questions about shipping, packaging, delivery timing, or an order already in transit, please email us at hello@cityandtide.com and we will be happy to assist.